General Terms And Conditions Of Sale

Last Updated: 28/01/2026

Preamble

These General Terms and Conditions of Sale are entered into between:

On the one hand,

The company eenovee S.a.r.l-s, specializing in the online sale of cosmetic products on its website wholebeauty.care.

Registered office: 8 Rue des Mérovingiens, L-8070 Bertrange, Luxembourg.

Registered with the Luxembourg Trade and Companies Register (RCS) under number: B299158.

Intracommunity VAT number: LU36845786.

Hereinafter referred to as "the Vendor".

And on the other hand,

Any natural person, aged at least 18 years, or legal entity with the legal capacity to contract on their own behalf and wishing to make a purchase via the Website "wholebeauty.care".

Hereinafter referred to as "the Buyer" or "the Client".

Together referred to as "the Parties".

Prior to any transaction, the Buyer acknowledges having read the GTC and expressly declares to accept them by clicking on the order validation button.

The date of the last update of the General Terms and Conditions of Sale is 28/01/2026. The Vendor reserves the right to modify these GTC. The applicable conditions are those in force on the day the order is validated by the Buyer.

Article 1: Object

These general conditions govern the sales of cosmetic products, skincare, and beauty accessories between the Vendor and the Buyer through the website "wholebeauty.care". Validation of the order implies unreserved acceptance of these conditions.

Article 2: Price

Prices are indicated in Euros (€) inclusive of all taxes (ATI), including the VAT applicable in Luxembourg on the day of the order.

The displayed prices do not include processing and shipping costs, which are charged in addition and indicated before the final validation of the order.

The Vendor reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time the order is recorded.

Article 3: Products and Orders

3.1 Language

The language used on the site for the conclusion of the contract is French (and/or English where available).

3.2 Product Information, Photos, and Errors

• a) Descriptions and Photographs: The photographs and graphics presented on the site are provided for illustrative purposes only and have no contractual value. In particular, as cosmetic product manufacturers may modify their packaging without prior notice, the Vendor cannot be held responsible if the bottling or outer packaging differs visually from the photo on the site, as long as the content and composition of the product remain identical.

• b) Errors or Omissions: The Vendor shall not be held liable for non-substantial errors (e.g., minor typographical errors) that do not affect the essential characteristics of the product.

• c) Manifest Price Error: If, due to a material or technical error, the price displayed on the site proves to be manifestly derisory or erroneous (e.g., a valuable product displayed at €1 or €0), the Vendor reserves the right to cancel the order concerned, even after its initial validation. The Client will be informed and may re-order at the correct price.

3.3 Client Responsibility and Verification

The Client is solely responsible for the accuracy of the information they provide when placing an order (name, full address, email, phone number, choice of products and shades).

Before definitively validating their order, the Client is obliged to verify the details of their cart and their delivery details.

The Vendor cannot be held responsible for data entry errors (e.g., incomplete or incorrect address, wrong shade or volume chosen) nor for the consequences thereof (delays, delivery errors, or return of the parcel). Costs incurred for the reshipment of the order would, where applicable, be borne by the Client.

3.4 Confirmation

The order is final upon effective payment of the price. The Vendor confirms the order by sending a summary email.

Article 4: Payment

Payment is due immediately upon ordering.

The accepted means of payment are: Credit Cards, Paypal, Apple Pay, Google Pay.

The payment includes the price of the products including tax as well as delivery costs. The products remain the property of the Vendor until full payment of the price.

Article 5: Right of Withdrawal and Returns (Strict Hygiene)

5.1 General Principle

In accordance with the legal provisions in force in Luxembourg, the Client has a withdrawal period of fourteen (14) days from the receipt of the items to exercise their right of return.

5.2 EXCEPTION AND EXCLUSION OF THE RIGHT OF WITHDRAWAL

WARNING: Given the nature of the products sold (cosmetic and bodily products), and in accordance with Article L. 222-9 (7) point d) of the Consumer Code, the right of withdrawal is strictly excluded for any product that has been unsealed, opened, or removed from its packaging after delivery.

For mandatory reasons of hygiene and health protection, the Vendor refuses any return if:

• The outer packaging (plastic film, cellophane, sealed cardboard case, blister pack) has been opened, torn, or removed.

• The protective seal on the jar, tube, or bottle has been lifted or pierced.

• The product has been tested, even minimally.

Any product returned opened, used, or incomplete will be refused and will not give rise to any refund.

5.3 Return Procedure

To exercise the right of withdrawal on a sealed product:

1. The Client must inform the Vendor in advance by email at service-client@wholebeauty.care to validate the eligibility of the return.

2. The products must be returned in their original packaging, complete and intact, to the address: 8 Rue des Mérovingiens, L-8070 Bertrange, Luxembourg.

3. Return costs are the exclusive responsibility of the Client.

5.4 Refund

In the event of a valid return (sealed and intact products), the Vendor will refund all sums paid, including initial delivery costs (standard rate), within 14 days following the recovery and verification of the goods.

Article 6: Delivery

6.1 Deadlines

Delivery times are indicated at the time of the order. The Vendor undertakes to deliver the goods no later than 30 days after the conclusion of the contract.

6.2 Transfer of Risks

The risks of loss or damage to the products are transferred to the Buyer at the moment the latter, or a third party designated by them, takes physical possession of these goods.

Article 7: Legal Warranties

The products sold benefit from the legal guarantee of conformity (2 years) provided for in Articles L. 212-1 et seq. of the Consumer Code and the guarantee against hidden defects.

This guarantee applies without prejudice to the natural lifespan of the product or its expiration date (PAO - Period After Opening). Excluded from the warranty are:

• Defects resulting from abnormal use or negligence (e.g., jar left open).

• Defects related to improper storage of the product by the Client (e.g., exposure to high heat or freezing).

• Normal wear and tear or exceeding the recommended use-by date.

Article 8: Liability and Precautions

8.1 Allergies

The Vendor indicates the composition (INCI list) on each product sheet. It is the Client's responsibility to verify the absence of allergenic ingredients before ordering. The Vendor cannot be held liable in the event of intolerance or skin reaction to a compliant product.

8.2 Internet

The Vendor is not responsible for damages inherent to the use of the Internet network (virus, service interruption).

Article 9: Claims and Verification

Claims must be addressed by email to: service-client@wholebeauty.care

9.1 Transport Damage, Missing Products, or Errors

The Client is required to verify the physical condition of the parcel and the conformity of the products received immediately upon delivery.

In the event of an anomaly, such as:

• Damaged or open parcel,

• Broken or deteriorated product,

• Missing product,

• Product received not corresponding to the order (reference error),

The Client must imperatively report the anomaly to the Vendor within 48 hours following receipt, imperatively attaching clear photos (photo of the box, the shipping label, and the product concerned).

Attention: After this period of 48 hours without a claim, the products will be deemed compliant, complete, and free from any apparent defect. The Vendor reserves the right to refuse any exchange or refund for "breakage", "missing product", or "reference error" if the report was not made immediately, the delivery being considered accepted as is by the Client.

(This clause does not preclude the legal guarantee for latent defects not detectable during a normal examination upon receipt).

9.2 Return of Non-Compliant Products

To benefit from an exchange or refund in the event of a damaged, missing, or non-compliant product received, the Client must follow the claim procedure above. Any returns must be made in accordance with the procedure described in Article 5.

Article 10: Personal Data

The data collected is necessary for order management and processed in accordance with the GDPR. The Client has a right of access and rectification by contacting the Vendor.

Article 11: Intellectual Property

All elements of the site are the exclusive property of the Vendor. Any reproduction is prohibited.

Article 12: Applicable Law and Disputes

These GTC are subject to Luxembourg law. In the event of a dispute, the Client may have recourse to the National Service of the Consumer Mediator (Service national du Médiateur de la consommation). Failing an amicable agreement, the Luxembourg courts shall have exclusive jurisdiction.